This problem exists because of an uninstalled Multilingual User Interface Pack (MUI). When the MUI is uninstalled, the Help and Support Center indexes are lost and are not recreated. To restore the help and Support Center Index, follow the procedure outlined below:
1. Open Notepad (Start>> Run. Type in: notepad.exe [Enter])
2. Copy and Paste the following code in to Notepad:
'''''''''''''''''''''''''''''''''''''''''
' Help and Support MUI Install '
'''''''''''''''''''''''''''''''''''''''''
Option Explicit
' Localizable text
CONST strProcess = "Processing MUI Cab for LCID: "
Dim objFSO, objHSCMUIFolder, objShell, objCab
Dim objLCID, objSubFolders,objFiles
Dim strHelpsvc, strHSCMUI, strMUILCID, strCab
Set objFSO = CreateObject("Scripting.FileSystemObject")
Set objShell = CreateObject("Wscript.Shell")
strHSCMUI = objFSO.GetSpecialFolder(0).Path & "\Pchealth\MUI"
strHelpsvc = objFSO.GetSpecialFolder(0).Path & "\Pchealth\Helpctr\Binaries\Helpsvc.exe "
set objHSCMUIFolder = objFSO.GetFolder(strHSCMUI)
set objSubFolders = objHSCMUIFolder.SubFolders
For each objLCID in objSubFolders
strMUILCID = objLCID.Name
set objFiles = objLCID.Files
for each objCab in objFiles
strCab = objCab.Path
if right(strCab,4) = ".cab" then
wscript.echo strProcess & strMUILCID
objShell.Run strHelpsvc & "/MUI_install " & strMUILCID & " " &_
strCab,,true
strCab = ""
' wscript.echo "Error code received: " & err.Number,,"Debug error check"
end if
next
next
3. Name this file: FixHSCMUI.vbs
4. Save the file to your Desktop
5. Next, run your newly created file. Go to Start>> Run. Type in: cscript FixHSCMUI.vbs [Enter] or click OK.
Note: You must be logged in as Administrator to run the script. Depending on your specific systems performance, this may take several moments to recreate all of the index files for all supported languages.